DIGITAL DELIVERY POLICY

Fast & Clear Digital 3D File Delivery

DeCorelle delivers 3D printable decor files electronically after a successful purchase. This policy explains how digital products are delivered, accessed, downloaded, and supported.

Digital Product Only

DeCorelle sells downloadable digital 3D files for decorative, creative, and 3D printing projects. Unless a product listing specifically states otherwise, no physical decor item, printer, filament, tools, or hardware is included.

Digital Products

Our products are digital 3D printable decor files. Product listings provide the available file formats, design information, dimensions, and applicable license details.

Digital 3D Files

Downloadable files designed for compatible 3D printing workflows.

Electronic Delivery

Digital access information may be provided through the order confirmation or the applicable download area.

3D Printing Projects

Files can be used for personal creative and 3D printing projects according to the applicable product license.

How Digital Delivery Works

After a successful order, the purchased digital product is made available electronically. Follow these steps to access your files.

Complete Your Order

Select the desired 3D printable decor file and complete checkout using an available payment method.

Payment Confirmation

Once the payment has been successfully confirmed, your order is processed for digital delivery.

Receive Digital Access

Your order confirmation and available download information are provided electronically through the applicable delivery method.

Download Your Files

Use the provided download access to obtain your purchased digital 3D files.

Prepare Your Project

Check the product information, file format, dimensions, license, and your intended 3D printing workflow before use.

Digital File Access

Customers are responsible for providing an accurate email address and maintaining access to the account or email used for the order.

Check your order confirmation after payment.
Check your email inbox and spam or promotional folders if applicable.
Use the download link or download area provided with your order.
Keep your downloaded files stored in a secure location.
Review the applicable product license before sharing or using the files.

Download or Technical Issues

If you cannot access or download a purchased digital 3D file, please contact us so we can review the order and help resolve the issue.

Before Contacting Support

Please check that the payment was completed, the correct email address was used, and the download link or order area has been checked. If possible, provide your order number and a description or screenshot of the issue.

Refund Request Process

Digital products are delivered electronically, so refund requests are reviewed according to the circumstances of the order and our Refund Policy. If a delivery or file issue cannot be reasonably resolved, a refund may be considered where applicable.

Contact Support

Submit your request through the Contact page.

Provide Order Information

Include your order number, purchase email, product name, and purchase date.

Describe the Delivery Issue

Explain whether the file was not received, could not be downloaded, was corrupted, incomplete, or otherwise affected the digital delivery.

Provide Supporting Details

If applicable, provide screenshots, error messages, or other information that can help us investigate the issue.

Allow Us to Review

We will review the order and may first provide a replacement file, updated download, or reasonable troubleshooting assistance.

Refund or Resolution

If a refund is approved, it will normally be processed through the original payment method where reasonably possible. Processing time may depend on the payment provider or financial institution.

Customer Support

If you experience a problem with your digital 3D file or delivery, please contact DeCorelle before opening a payment dispute whenever possible. We will review the order details and work toward an appropriate resolution under the applicable policies.

Contact DeCorelle

This Digital Delivery Policy should be read together with our Terms & Conditions, Refund Policy, and Privacy Policy. Product-specific delivery information shown on an individual listing may also apply.