Monday to Saturday - 8:00 -17:30
FAQ
FREQUENTLY ASKED QUESTIONS
3D File FAQ
Find clear answers about DeCorelle digital 3D printable decor files, downloads, file compatibility, licensing, payments, digital delivery and refund requests.
01
What do I receive when I purchase a 3D file?
You receive the digital 3D file or files specified in the product listing, together with applicable download information and license terms. A physical decor item is not included unless the product listing specifically states otherwise.
02
How do I download my purchased 3D file?
After successful payment, your digital product and applicable download information are delivered electronically. Please use the email address provided during checkout and keep your order information available for future reference.
03
Which software can I use with the 3D files?
Compatibility depends on the file format provided with each product. Common 3D printing workflows may use slicing or modeling software that supports formats such as STL, OBJ or other formats stated in the product listing.
04
Does the purchase include a 3D printer or physical decor?
No. DeCorelle primarily sells digital 3D printable decor files. Unless clearly stated in a specific listing, purchases do not include physical decor, 3D printers, filament, tools, hardware or printing services.
05
Can I use the 3D files for my own projects?
Use is subject to the applicable product license. Please review the license information provided with the product before using, modifying, sharing or distributing any purchased digital file.
06
Can I resell or redistribute the original digital files?
Unless a specific license expressly permits it, you may not redistribute, resell, upload, share or commercially distribute the original digital files. Please review our Terms & Conditions and applicable product license.
07
Which payment methods are available?
PayPal is currently available as a payment method. Visa, Mastercard and American Express are planned as additional payment options. Available methods are displayed at checkout and may vary depending on location and payment-provider availability.
08
What should I check before purchasing a 3D file?
Check the product description, file format, model dimensions, included files, compatibility information and applicable license. Make sure the digital product matches your intended 3D printing workflow before placing your order.
09
What if I have a problem with my digital file?
Contact our support team with your order number, purchase email, product name and a clear description of the issue. We will review the information and provide an appropriate resolution according to the applicable product and refund terms.
10
How do I request a refund for a digital product?
Follow the refund process below. Refund requests are reviewed according to our Refund Policy and applicable terms. Eligibility is not determined by this FAQ page alone.
Refund Support
Refund Request — Step by Step
How the Refund Process Works
If you believe your digital 3D file order qualifies for a refund, please follow these steps. Providing complete order information helps us review the request efficiently.
1
Contact Us
Contact DeCorelle through the official Contact page and request assistance with your order.
2
Provide Order Details
Provide your order number, purchase email and the relevant digital product name.
3
Explain the Issue
Describe the download, file or product issue clearly and include useful details where applicable.
4
Order Review
We review the order and reported issue against the applicable digital product and refund terms.
5
Resolution
If the request is approved, the applicable refund or resolution is processed through the appropriate payment method.
Important:
Please do not send passwords, full card numbers, security codes or
other sensitive payment credentials through ordinary email or
unofficial channels. Refund eligibility and applicable conditions
are governed by the published Refund Policy.
Still Have a Question?
If you need help with a digital 3D file, download, order or refund request, contact DeCorelle and provide your order information so our support team can review your request.